Before adding new improvements as your stupid 3d secure, be sure that it does work and make the life of customer way easier and not harder. Spend last 2 hours trying to buy tickets online and from special application. Well it didn't worked. During that time called to your office center several times and nobody could properly answer me why it is not working, why do i need this system, how does it work, etc. Took me more than 20 min talking to the operators to understand that it is impossible to make online payment using Google Chrome, Safari, applications and now I have to download other browsers hoping they might work.
Very very disappointed with this system, employee awareness and services!!!!
Action that requires few minutes took few hours!
Customer support service by UserEcho