Not a bug

Withdrawal from deposit

КАНОИ ТУШАР 2 years ago • updated by Светлана 2 years ago 3

I am trying to withdraw my deposit to my card account but an error message seems to appear and i was told it is due to the fact that my card has a negative balance and thus its blocked and transfer cannot happen (Visa card ending 8783) i am totally surprised never heard of this happening anywhere. i try to transfer to my current account and i face the same problem my current account doesnt have any blocks its positive but same error. i am not in kazakhstan i am overseas how do we solve this issue.

Answer

Answer
Not a bug

Hello!


You have a deposit "Свобода". Partial withdrawals of funds are possible up to the minimum balance (15000 tenge, 100 dollars or euro). You are trying to withdraw the full amount from the deposit. Completely close the deposit is possible only through the branch of the bank.


Sincerely, Svetlana.
Answer
Not a bug

Hello!


You have a deposit "Свобода". Partial withdrawals of funds are possible up to the minimum balance (15000 tenge, 100 dollars or euro). You are trying to withdraw the full amount from the deposit. Completely close the deposit is possible only through the branch of the bank.


Sincerely, Svetlana.

Hello Svetlana


Thanks for your quick response. there is a problem i have left Kazakhstan and I do not plan to return to Kazakhtsan either what other option do i have. Can i send an official letter to kazkom aasking to close the deposit

Hi,


A third person may close your deposit with the Bank, in the presence of a notarized Power of Attorney, the text must specify the right of the Trustee to perform this transaction in Kazkommertsbank JSC on behalf of the Principal and the Signatory authority of the trustee, which is confirmed by signature samples in the Bank.

Sincerely, Svetlana.